- 808 468 5198
- contact@netandbox.info
- 699 Viewpointe Ln, Crona, CA92881
- Address: 699 Viewpointe Ln, Corona, CA92881
- Email: contact@netandbox.info
- Phone: 808 468 5198
Refund & Return Policy
Our valued customers are requested to take a moment to review our Refund & Return Policy outlined below. Our goal is to provide the highest quality of home services—including heating & cooling, home appliance repair, plumbing, and structural protection—so that every client receives maximum value and satisfaction. We do offer refunds; however, our internal management holds the right to evaluate each request before approval.
We provide a 30-day money-back guarantee for new service purchases. If you are not fully satisfied with the service delivered, you may request a refund within 30 days of the service date. After reviewing the issue, if the service does not meet our standards, we will initiate a refund. Refund processing may take up to 30 working days, depending on bank procedures.
All refunds will be issued to the original payment method (credit/debit card or bank). Refunds related to incomplete or unsatisfactory service will only be initiated after the customer provides the required details and our team reviews the request.
Refunds are generally approved under the following circumstances:
Non-Delivery of Service
If due to scheduling issues, communication problems, or any technical error, our technician could not reach your location and the service was never delivered, you may request a refund. Such claims must be submitted to our support team within 30 days from the date of purchase or booking.
Service Not Provided as Promised
If the service was not completed as described or the technician could not perform the required work, you may request a refund. If additional information or cooperation is needed from the client and not provided, the request may not qualify.
Technical or Diagnostic Issues
In some cases, you may face issues even after the initial diagnostic or repair. Claims regarding such concerns must be reported within 30 days. If no communication is received during this period, the service will be considered successfully delivered.